Logger Pro version 3.16.2 is the final release of this software
New Logger Pro licenses are no longer being sold.
For more information, see Logger Pro will no longer receive updates
General Troubleshooting Tips
Try these first. Many issues can be solved in a few simple steps:
System Requirements
- What are the system requirements for Logger Pro?
- Do you have Logger Pro for Chromebooks?
- Do Logger Pro, Graphical Analysis and other Vernier apps run on the Microsoft Surface?
- Does Logger Pro 3 support Windows tablets?
- Do you have Logger Pro for Linux?
- How do I use a screen reader like JAWS with Logger Pro?
- Can I install Logger Pro 3 to run from a server or network location?
- Will Logger Pro or Logger Lite work in a thin client environment?
- What is the minimum version of Logger Pro and Logger Lite that can be used with my hardware?
- Can I run Logger Pro in a different Language?
- What is the maximum number of points I can collect/what is the maximum number of sensors or interfaces I can use with Logger Pro?
- How can I get the installer for an older version of Logger Pro, such as for Windows XP?
Installation Questions
- How can I get the installer for an older version of Logger Pro, such as for Windows XP?
- Do Vernier apps work with macOSÂ 11, 12 and 13 ? Do they work with computers using Apple Silicon processors (M1 and M2)?
- How can I install Logger Pro on several computers? Is there an MSI file or a silent installer?
- How do I distribute Logger Pro 3 to my students?
- What is your site license policy for Logger Pro and LabQuest Viewer computer software?
- Why is the Logger Pro installer asking me for a password?
- Why does the Logger Pro installer take so long to complete on Windows?
- Issues with the silent installer with Logger Pro on Windows 7
- Can I run your software without installing it or install it to a USB drive?
Installation Issues (Windows®)
- Logger Pro installer has trouble during the extracting files step
- Why is the Logger Pro installer asking me for a password?
- Windows Pre-Logger Pro 3.11 original LabQuest and LabQuest Mini, and pre-3.12 LabPro drivers
- Are the LabQuest 2 or LabQuest 3 device drivers installed correctly?
- Common causes of problems with the Logger Pro silent installer
- Where does Logger Pro store experiment files?
- Where does Logger Pro install its sample video files on Windows?
- How do I manually install a driver for LabQuest Viewer software to enable communication with LabQuest 2 or LabQuest 3 via USB?
- I installed Logger Pro 3.8.6 (or newer) and do not see an option for Data Sharing.
- Why does Windows complain that the device drivers aren't signed?
- Why does Windows report 'MFPlat.DLL is missing from your computer' (or MFReadWrite.DLL) when launching Logger Pro or Logger Lite?
- Converting from Jungo to WinUSB drivers manually
Installation Issues (macOS)
- Logger Pro Update for Mac fails with a message about not being able to find an older version.
- Mac: When I update Logger Pro, the Logger Pro 3 folder in Applications does not contain the application itself.
- macOS gives a message on launch of Logger Pro that "Logger Pro has not been optimized for your Mac"
- When I try to run Logger Pro on my Mac, it re-installs.
Troubleshooting & Crashes
- Logger Pro crashes on launch on my Mac, but it used to work.
- Windows: Why does Logger Pro hang, crash, or take several minutes to come up when I start it?
- When using Mac OS X, why is the Logger Pro or Logger Lite window is missing, but the menu bar is visible.
- Get message "The ordinal 18 could not be located in the dynamic link library VGPS_SDK.dll" after opening Logger Pro.
- Logger Pro asserts or crashes with a message that the file is corrupted.
- Why does Logger Pro crash, hang, or refuse to launch when I attempt to start it? (advanced)
- Why is Logger Pro/Logger Lite giving an error about mfc140u.dll or 0xc000007b?
- Why does Windows report 'MFPlat.DLL is missing from your computer' (or MFReadWrite.DLL) when launching Logger Pro or Logger Lite?
- Logger Pro does not print on macOS 13 and newer.
Using Interfaces with Logger Pro
- Why is Logger Pro not connecting to the interface and reading "No Device Connected" in the toolbar?
- Do Go Wireless products work with computers?
- How do I configure the data-collection software to use a sensor that does not Auto-ID?
- LabQuest 2 FAQs
- Original LabQuest Troubleshooting and FAQs (Full List)
- LabPro Troubleshooting and FAQs
- The LED on my Go! device or LabQuest Mini is not green. What does that mean?
- SensorDAQ Troubleshooting and FAQ
- How do I calibrate a sensor in Logger Pro?
- How do I store the calibration for my sensor using Logger Pro?
- Can I get data from multiple LabQuest App files into a single Logger Pro file?
- Can I drive the Power Amplifier using Logger Pro?
Using Specific Sensors with Logger Pro
Extensive help and troubleshooting tips for each sensor is available on the individual sensor’s website: https://www.vernier.com/product-category/?category=sensors
Importing Data from Calculators into Logger Pro
Video Analysis
General information and troubleshooting for performing video analysis is available:
- Logger Pro FAQs for Video-Related Features
- Why are the menu options, "Movie, Video Capture, and Gel Analysis" grayed out in the Insert menu of Logger Pro? (Windows)
- Logger Pro displays video as solid green
Conflicts with Other Software
Tips and Tricks
- How do I use the Data Sharing feature of Logger Pro to send data to Graphical Analysis app via Wi-Fi?
- How do I delete data points in Graphical Analysis Pro, Logger Pro, or LabQuest App?
- How do I export data from Vernier's data-collection apps to a spreadsheet program such as Excel or Google Sheets?
- How can I make a meter that displays the maximum sensor reading during (and after) data collection?
- How do I set global preferences on Logger Pro in Windows?
- How do I combine sensor data collected in different data sets or runs into one data set?
- Can I open data files, such as Logger Pro or LabQuest files, in Graphical Analysis GW for iOS devices?
- Why does my data table have holes (empty cells) in it?
- How can I improve the appearance of graphs from Logger Pro when pasted into a word processor?
- Which Braille Embossers does Logger Pro Support?
Videos of Logger Pro in action are available on our YouTube Channel.