Vernier Software and Technology
Vernier Software & Technology
Tech Info Library

Original LabQuest Troubleshooting and FAQs (Full List)

Original LabQuest
This information pertains to the original LabQuest.
If you have LabQuest 2, see LabQuest 2 FAQs

Original LabQuest, order code LABQ, $299
User manual: http://www2.vernier.com/manuals/labquest_reference_guide.pdf

Top FAQs
TIL 2077: Original LabQuest Battery Troubleshooting and FAQs
TIL 4026: Can my original LabQuest be repaired?
TIL 1779: LabQuest blue power button LED ring stays on, but the screen is black.
TIL 1880: LabQuest does not respond and the screen and power light are black.
TIL 1776: My original LabQuest screen is unresponsive or acts like I am tapping on the wrong spot.
TIL 2370: My original LabQuest keeps rebooting, is stuck on a screen with text, or stuck on the LabQuest logo screen.
TIL 1767: What are the wireless capabilities of the original LabQuest?

Product Overview
TIL 2013: What are the advantages of using LabQuest with a computer versus as a standalone device?
TIL 2011: Does LabQuest replace LabPro?
TIL 1772: Is the LabQuest screen bright enough for outdoor use?
TIL 1767: What are the wireless capabilities of the original LabQuest?
TIL 1662: What are the specifications of LabQuest's internal temperature sensor?
TIL 2014: Can I use LabQuest's internal temperature and microphone sensors when connected to the computer?
TIL 1851: How do I project the LabQuest screen?
TIL 1675: How do LabQuest Curve fits work?
TIL 1898: Do Ocean Optics USB4000 (UV-VIS and VIS-NIR) Spectrometers Work with LabQuest?
TIL 1771: Will LabQuest work with the Wireless Dynamics Sensor System?
TIL 1808: What languages are supported in the LabQuest application?
TIL 2045: Does the LabQuest contain any latex?
TIL 2676: How does LabQuest 2 compare to the original LabQuest?

Care and Maintenance
TIL 2018: What is the best way to store LabQuest units over summer vacation?
TIL 745: Do you know of a good case for carrying LabQuests, LabPros, calculators, and/or sensors?

Battery and Power
TIL 2077: Original LabQuest Battery Troubleshooting and FAQs
TIL 1779: LabQuest blue power button LED ring stays on, but the screen is black.
TIL 1880: LabQuest does not respond and the screen and power light are black.
TIL 1770: Do you have a LabQuest interface multi-unit charging station?
TIL 2075: How do I test the battery on the original LabQuest?
TIL 2189: How do I remove or replace a LabQuest battery?
TIL 685: How can I provide power for my interface when used in the field for long-term data collection?
TIL 2081: I am getting a "No Battery" message on LabQuest.
TIL 2544: My original LabQuest will not turn off.
TIL 2194: Can I use solar power or an external battery pack to power LabQuest?

Updating the LabQuest
Free updates are available at:
http://www.vernier.com/labquest/updates/
TIL 2956: How do I update the LabQuest software?
TIL 2493: What is the ideal way to prepare a USB thumb drive for updating original LabQuest?
TIL 2525: LabQuest does not see the update file on USB drive.
TIL 2541: Downloading the LabQuest 1.5.2 update seems to work, but then I can't find the .lqa update file.
TIL 2052: What are the error messages you can get when updating a LabQuest?
TIL 2370: My original LabQuest keeps rebooting, is stuck on a screen with text, or stuck on the LabQuest logo screen.
TIL 2527: My LabQuest is stuck on a plain screen displaying "Vernier" text.
TIL 2371: Updating LabQuest to version 1.5 via an SD Card fails.
TIL 1782: My USB drive is not recognized by LabQuest. What can I do?
TIL 1984: LabQuest Updater Fails with the message, "The USB THUMB DRIVE is not configured correctly."

Using LabQuest with a Computer and Logger Pro
TIL 3301: How do I move data from a LabQuest to a computer?
TIL 1785: LabQuest won't connect to Logger Pro.
TIL 1801: Can I play audio files recorded with a LabQuest in Logger Pro?
TIL 1866: LabQuest disconnects from Logger Pro after using the sensors dialog box for a while.
TIL 1995: Calculated columns in Logger Pro do not all transfer to LabQuest.
TIL 1759: Live readouts are different from collected data.
TIL 1684: LabQuest with lots of data won't connect to a computer.
TIL 2203: Using the LabQuest Browser in Logger Pro reports "Error communicating with LabQuest: 1. Cannot browse device." and disconnects

Using LabQuest as a Standalone Device
TIL 1880: LabQuest does not respond and the screen and power light are black.
TIL 1782: My USB drive is not recognized by LabQuest. What can I do?
TIL 2287: How do I set the time, date, and timezone in LabQuest?
TIL 1703: How do I get my own labs on my LabQuest?
TIL 2415: How can I get more Vernier lab instructions on my LabQuest?
TIL 2802: How do I map data collected on a LabQuest or LabQuest 2?
TIL 2939: Can I make a template for data collection on LabQuest?
TIL 3022: How do I delete data points in Logger Pro or LabQuest App?
TIL 2261: How do I delete the data files that my students save to the LabQuest?
TIL 3276: How do I configure the data-collect software to use an older sensor that does not Auto-ID?

Freezing/Crashing
TIL 1886: LabQuest App freezes and the power button does not shut off the LabQuest.
TIL 1774: LabQuest software crashes while plugging and unplugging sensors
TIL 1776: My original LabQuest screen is unresponsive or acts like I am tapping on the wrong spot.
TIL 1783: LabQuest freezes after many drops with drop counter
TIL 2263: LabQuest does not connect to computer or see a USB thumb drive.
TIL 1787: LabQuest crashes after doing several runs of data in a row.
TIL 1789: LabQuest Screen is white, does not respond
TIL 1872: LabQuest gets stuck on the "System is rebooting" screen when trying to reboot.
TIL 1946: My LabQuest froze after receiving a low battery warning and connecting to AC power.
TIL 2041: My LabQuest is slow as to be almost unresponsive.
TIL 1777: How do I reboot or reset a LabQuest?

Hardware Problems
TIL 1791: LabQuest hardkeys are mis-labeled.
TIL 1795: LabQuest hardkeys (buttons) do not respond.
TIL 1781: LabQuest sensor ports are tight or stylus is stuck.
TIL 1950: I broke the screen on my LabQuest. Can it be repaired?
TIL 2425: My LabQuest unit got very wet, and now it won't turn on. What can I do?

Cannot Find Sensors, Auto-ID Issues
TIL 1800: Why doesn't my LabQuest unit recognize auto-ID sensors?
TIL 1854: My accelerometer shows up as a Current Probe on LabQuest.
TIL 1855: My Current Probe auto-IDs as a different sensor on LabQuest.
TIL 1792: LabQuest shows that a sensor is connected, but nothing is really connected to that channel.
TIL 2254: LabQuest: How can I manually set up a sensor that does not auto-ID?
TIL 2289: I have one sensor that does not auto-ID, but others do.

Problems with the SD Card
TIL 1765: Why do data saved to an SD card in LabQuest disappear?
TIL 1896: Why can't LabQuest power back up after using an SD card?
TIL 1897: Why does the SD card icon still show in File menu after the card was removed?
TIL 2371: Updating LabQuest to version 1.5 via an SD Card fails.

Printing
TIL 1659: Which printers are supported in LabQuest?
TIL 1797: How do I connect LabQuest to a printer?
TIL 2219: While printing from LabQuest, why do I get a Printing Failed error?
TIL 1751: How do I print LabQuest labs without an HP printer?
TIL 1706: Why can't the LabQuest print to a HP Deskjet D4160 printer?
TIL 1707: Why can't the LabQuest print to a HP Deskjet 6940 printer?
TIL 2215: Why can't LabQuest print to the HP Officejet Pro 8000 printer?
TIL 1775: LabQuest prints a blank page after each printed page.
TIL 2269: Why are some of my LabQuests not able to print to the same printer?
TIL 2315: Why are axis titles and numerical increments missing from a LabQuest graph print?
TIL 2563: Does LabQuest print to the HP LaserJet P1606dn?
TIL 2559: Will LabQuest print to the HP LaserJet P2035/P2035n?
TIL 2923: Can LabQuest print to the USB port on an Apple AirPort router?

Networking
TIL 2479: How do I connect an original LabQuest to my network?
TIL 2631: Can I use the original LabQuest with the Connected Science System?

Technical specifications:

Maximum sampling rate:
1 sensor - 100,000 samples/second (0.02 seconds max)
2 or more sensors - 10,000 samples/second (0.21 seconds max)

Minimum sampling rate:
0.00125 samples/second (800 s/sample)

Maximum samples (standalone):
1 sensor - 2000 samples @ 20K - 100K samples/second
1 sensor - 14,000 - 21,000 samples @ <= 10K samples/s 2 or more sensors - 12,000 - 14,000 samples @ <= 10K samples/s (Highest number of samples is for the very first collection after starting LabQuest. The smaller number of samples depends on the number of previous collections and stored runs during this LabQuest session.)

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