What to Do if Your Go Direct Bluetooth® Connection Fails on Chromebook
A recent 2024 Google update may cause Chromebook™ users to experience connection problems when using Go Direct® sensors or Polar Heart Rate Monitors via Bluetooth®.
What You Can Do
For all Vernier apps
- Use a USB connection instead of Bluetooth for an immediate solution.
For a long-term solution with Vernier Graphical Analysis® and either Bluetooth or USB connection,
- Update to ChromeOS 128, and
- Switch to the Progressive Web App (PWA) version of Graphical Analysis. This web-based version of the app works directly in your Chrome browser. No installation is needed.
For School or District IT Administrators
If Chromebooks cannot be updated to ChromeOS 128, we’ve outlined steps for a longer workaround. Read more details here.
Important Note on Chromebooks and Packaged Apps
In January 2025, Google Chromebooks will discontinue support for all Chrome Packaged Apps, including Vernier Graphical Analysis®. This means Chromebook users must transition to the PWA version of Vernier software.
PWA links:
- Graphical Analysis
- Spectral Analysis (Coming September 2024)
- Instrumental Analysis (TBA)
Need help troubleshooting?
We’re here to help! Call us at 888-837-6437 or reach out to our team via live chat or support@vernier.com.
Troubleshooting and FAQs
Find answers to common issues and questions with Graphical Analysis. See our troubleshooting and FAQ guide »